Thank you for shopping at Look Landed! We are committed to your satisfaction and strive to provide excellent customer service. We offer a flexible 14-day return and exchange policy to ensure you are completely satisfied with your purchase.
Exchange Policy: If you wish to exchange an item, you can do so within 14 days of receipt. We will process your exchange promptly once we receive your returned item. Please note, a shipping fee of $9 USD will apply for exchanges due to personal reasons.
Return Policy: If you decide to return an item for a refund, please send it back to our designated warehouse within 14 days of receipt. Upon receiving your returned item, we will process your refund within 14 days. The refund may take an additional 7-15 working days to appear on your credit card statement, depending on your bank's processing times.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with photographic evidence. We will prioritize resolving the issue within 3 working days by sending a replacement at no extra cost.
Customer-Initiated Damage: Please note that we cannot offer compensation or accept returns for items damaged by the customer.
Shipping Fees:
- If a return is initiated by the customer, you will be responsible for the shipping cost. The fee depends on the express company used.
- If the return is due to an error on our part (damaged or incorrect goods), you will not be charged for return shipping.
We value your trust in choosing Look Landed for your shopping needs. Our team is dedicated to ensuring a smooth and enjoyable shopping experience for you.